Implementation varies by county and state, but we always come to your jail the week leading up to our go-live date. We will set up your med cart. We provide robust training to your officers and staff. It is a high intensity 2-5 day onboarding system. We provide all the supplies and equipment you need to feel confident on day one. Contact us for more information on what implementation looks like for you specifically.
No. The main thing we need you to provide is a strong internet connection. We often work with pre-existing technology you already have for things like virtual court and also provide tablets and other technology as needed.
Since this is a telehealth first service, we do require that your facility has a strong internet connection.
Pricing varies based on facility size and specific needs. Contact us for a quote.
Aspen holds the liability for any medical related decisions we make.
Aspen provides comprehensive medical care including daily nursing triage, weekly provider visits, weekly behavioral health sessions, 24/7 on-call access, suicide-release evaluations, and ownership of administrative coordination as it relates to inmate healthcare.
Inmates can kite us directly and we will respond appropriately. We also provide training for your officers so if an inmate complains directly to them, they know exactly what to do. With 24/7 access, we’re always available to help your staff and provide medical guidance as needed.
10-20% of people in jails really do have serious medical conditions. Things like alcohol withdrawals, other specific withdrawals, diabetes, cancer, acute psychosis, etc. We schedule routine checkups with these individuals. We have a concrete internal tracking system for these specific patients that is reviewed weekly by our medical directors and nursing team. And, these people may be sent out more regularly for treatment of these serious conditions as needed.
Yes. Aspen provides medical care for all inmates inside the facility regardless of their hold status.
Typically, lab work will need to be conducted offsite or via mobile phlebotomist service. During implementation we will work with you to identify the most convenient/cost effective solution and help you implement it. Our team will then manage the scheduling and coordination of lab work as needed.
Yes. Our professional behavioral health team is available daily to assess patients expressing suicidal ideation.
Some counties choose to, or are required to, participate in a MAT or MOUD program for their jail. We do offer assistance with these programs and are happy to speak with you regarding how we can specifically support your jail.
Aspen provides 24/7 access to our clinical team. When your staff calls our on-call number, the call is routed directly to the on-call Aspen nurse. If that nurse is unavailable, the system immediately escalates the call to our Director of Nursing. If additional coverage is needed, the call continues to escalate to every available Aspen nurse until someone answers.
This built-in escalation process is designed to ensure your staff always reaches a qualified member of the Aspen team. Our nurses provide real clinical guidance, help assess the situation, and involve one of our medical providers when appropriate. Rather than defaulting to “send them to the emergency room,” we work with your staff to determine the most appropriate level of care, helping reduce unnecessary transports while ensuring inmates receive timely medical attention.
We provide robust training on exactly how and when to reach your Aspen medical care team during onboarding training and throughout our time working together. We use a tool called Blink for daily instant messaging communication between jail staff and Aspen staff. We have phone numbers for your nursing staff. We have an on-call phone number for your on call nursing team after normal hours and we use email.
Typically, your facility staff continues to handle medication distribution. Aspen manages prescribing, medication review, and all clinical decision-making around medications as well as training for officers on best med pass best practices.
Yes. Facilities are responsible for medication costs. However, Aspen’s approach typically results in fewer overall medications prescribed in the jail environment. We often find inmates being prescribed medications that are inappropriate in the corrections setting when prescribed by outside community providers. Typically facilities see their medication rates fall dramatically, by 20% to 80%. Actual results vary jail to jail.
Aspen is designed as a complete replacement for any on-site medical staff. In order to ensure consistent coverage and provide care consistent with our time-tested policies and procedures, we generally don’t have a local nurse or provider engaging in patient care. There are narrow exceptions on the nursing side, however.
Aspen was built on a telehealth-first model, but we recognize that every facility is different. We now offer custom hybrid solutions that may include in-person nursing or a medical assistant on a case-by-case basis. Contact us to discuss what coverage could look like for your facility.
Yes, but we find that there tend to be financial and operational efficiencies by using our national contracted pharmacy. The decision is ultimately up to your jail.
Typically we find that before counties implement with us, they are doing between 3-5 med passes a day. We have 2 med passes per day and an as needed lunch diabetics med pass.
No. We are very good at safely treating patients, through telehealth, inside your jail. Typically you’ll see 1 transport out per month for every 50 inmates you have. Most jails see a significant reduction in outside medical transports.
Yes. While Aspen is meant for jails under 120 inmates, our sister company Ivy Correctional Medicine is intended for jails over 120 inmates. Contact sales@ivycm.com for more information.
Aspen evaluates each facility based on average daily population, not bed count. If your ADP consistently stays around 120, we can discuss whether Aspen is a good fit.
Schedule an intro call with our team, email us at sales@aspencorrections.com or call a member of our sales team directly at 801-560-7640.
For questions about billing, email accounting@aspencorrections.com.
Schedule a call to learn how Aspen can bring reliable, expert medical care to your jail.
