Frequently Asked Questions
Have questions? We have answers. Here are some of the most common questions we receive.
No. Our system is designed to work with standard computers and
internet connections. We provide any necessary software and
training to ensure a smooth experience for your staff.
Your staff will follow a simple protocol to connect the inmate
with our nursing team via telehealth. Our nurses will triage the
complaint, provide immediate guidance, and determine the next
steps, whether it's a follow-up, a provider visit, or emergency
care.
We have multiple contingency plans for facilities with
unreliable internet, including phone-based consultations and
protocols for offline documentation. We work with you to
establish a robust workflow that ensures continuity of care.
We provide comprehensive medical care, including daily nursing
triage, weekly provider (MD/NP) visits, behavioral health
sessions, chronic care management, prescription management, and
24/7 on-call support for urgent issues.
Yes, we can work alongside your existing staff. Aspen can
supplement your current services, providing 24/7 coverage,
specialized expertise, and administrative support to enhance
your current medical operations.
Yes, the county remains responsible for the cost of inmate
medications. However, our experienced clinicians often reduce
overall medication costs by eliminating unnecessary or
inappropriate prescriptions, leading to significant savings.
Our primary model is fully telehealth as it provides the most
comprehensive and cost-effective coverage for small jails. We do
not typically provide in-person staff.
Our services are purpose-built and optimized for jails with
under 100 beds. We are hyper-focused on this segment and do not
currently serve larger facilities.
Our pricing is tailored to the size and needs of your facility.
We offer a flat-rate monthly fee that is typically more
affordable than the cost of a single full-time nurse. Please
schedule a call for a custom quote.
Implementation is fast and straightforward. We typically go live
within 2-4 weeks. The process includes staff training, workflow
integration, and setting up any necessary technology. Relief for
your team starts on day one.
Medication administration (MedPass) is still handled by your
jail staff, as required by regulations. However, we
significantly reduce the administrative burden by managing
prescriptions, coordinating with pharmacies, and streamlining
the overall process.
Yes, any necessary off-site diagnostics like labs or imaging
will still require transport. However, our thorough triage
process helps eliminate unnecessary transports, ensuring that
inmates are only sent out when medically required.
Yes, we provide medical care for all inmates housed in your
facility, including federal holds, according to the service
agreement.